Zovo Genogram

Support

Need help with Zovo Genogram or found a problem? Email support@zovo.one with a description of what you asked (in ChatGPT, Claude, or another app) and what happened. We reply within 2 business days.

Common questions

The AI app did not use it. Mention it by name in your request, for example "Use Zovo Genogram to ...".

Is my data stored? Only the files it generates for you to download, for 1 hour; then they are deleted automatically. Nothing else is stored. See the privacy policy.

What can it not do?

Up to 150 people, 600 relationships (at most 150 couples, 8 partners per person and 100 emotional relationships) and 12 generations
Relationships only: no health, medical or diagnosis information, and no label or notes field
An emotional relationship is a line only between two people next to each other in the same row; others, including parent-child ones, are listed in a table in the PDF and SVG
Large charts print on several pages in overlapping parts; A3 or A2 needs fewer pages
The PDF font covers Latin, Greek, Cyrillic and Vietnamese; Chinese, Japanese, Korean, Arabic, Hebrew and emoji show as ? in the PDF (the SVG and CSV keep them)
Files of large charts are kept for 1 hour so the download links work, then deleted